各供应商，我司从20__年_月_日开始采用网上报价的形式竞标，为了做好这个工作现将各类物资的邮箱及操作方法作如下说明：
一.网上各类物资的邮箱如下：
五金机电
电器类询价 磨量刃具
化工轻化
工业气体
水暖器材
IT 产 品
机械类询价 液压类询价 日杂百货
电线电缆
金属材料
非标加工件 轴 承
炉 料
工 模 具
机械设备及配件
电气设备及配件 仪器仪表及配件 非标加工类询价 气动液压设备及配件
从20__年2月1日开始各供应商对每类物资的报价，以电子邮件的形式，通过以上各类物资的邮箱发送;各供应商务必申请一个专门的邮箱用于网上报价，并在20__年1月29日前对以上邮箱各发送一邮件测试;如不发邮件测试的供应商以后如发生收不到邮件的情况视同供应商放弃报价。
由于电子文档不能加盖公章，要求各供应商应对我司提交书面承诺书，承诺书上应写明每个供应商专门用于报价的邮箱网址，并写明对通过此邮箱所报的内容的真实性负责并承担全部责任。承诺书要加盖行政公章。本地供应商于20__年1月30日前将原件送到采购部各相关业务科长手上，外地供应商于20__年1月30日前将承诺书先传真到备案，随后邮寄原件，收件人为各相关业务科长。
二. 报价邮件命名规则：由年月日(开标日)+物料名称(中文全称)+供应商名称(中文全称)组成。如20__0124五金机电衡阳汇尼克机电工程有限公司
三. 供应商报价时必须要按网上的报价单格式报价不能删除或增加任何一行，如某一行价格报不出来就不填但不能删除这一行，标注“红色”的为供应商必填的栏目，标注“蓝色”的描述有异议的就填.，没有的就不填。
四. 进入各类物资的用户名和密码不变。
五. 对以上操作如有疑问请向采购部孙立吾咨询，联系电话：，手机：。
湖南衡阳钢管(集团)有限公司采购部
在平时商务往来中，本人发现很多客户在对公司某个产品价格询盘后，我及时给予报价，但是报价后就一直没有客户的反应，没有见有订单。像这种情况下，作为一个销售人员，应该如何处理呢?应该写什么内容的邮件去给客户以求进一步跟进呢?应该在发出报价后几天内发出邮件比较合适呢? 针对这些问题，本人提出以下三个解决方法，如果哪位网友有更好地办法，不妨拿出来让大家一起参考。
回复A：直接去函敦促
Dear Hugo Chu,
Wish everything well with you and your esteemed company !
We are in receipt of your letter dated Aug 10 , and as requested was e_pressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection .
Wish we will promote business as well as friendship!
Best wishes !
Aaron
回复B： 先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。
Dear Sir,
Good morning! Hope you have got a wonderful weekend!
For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of ____ dated __ __ __ according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce
your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
Looking forward to your prompt response,
Thanks and best regards,
Yours Faithfully
Aaron
回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。
Dear Sir,
Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.
By the way, how about your order (or business) with item ___? If still pending I
would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards,
Aaron
致： 铜陵市狮子山区政府采购中心
1、根据你方招标工程 狮子山区检察院办公楼监理项目 的情况，遵照《中华人民共和国招标投标法》等有关规定，经踏勘项目现场和研究上述询价文件的须知、合同条款、工程建设标准及其他有关文件后，我方愿以(大写 )的投标报价并按上述合同条款、工程建设标准的条件要求完成施工监理工作。
2、我方授权 张海生 (职务： 主任 )作为全权代表负责解释投标文件及处理有关事宜。
3、一旦我方中标，我们保证按照询价文件的要求和招标人签订工程监理合同，成立本工程监理项目部，选派总监理工程师及专业监理工程师进行驻现场实施监理合同。
4、除非另外达成协议并生效，你方的中标通知书和本询价文件将成为约束双方的合同文件的组成部分。
5、我们愿按《中华人民共和国合同法》履行自己的全部责任。
投 标 人：安徽省科达建设项目管理有限公司(盖章)
单位地址：合肥市徽州大道1022号
法定代表人或其委托代理人： (签字或盖章)
邮政编码：230000
电话：
传真：
开户银行名称：中国农业银行合肥市东陈岗支行
开户银行账户：__
日 期： 20__年_月_日
____：
我公司仔细研究了本项目比选文件和委托代理项目基本情况，
根据本申请人实际，对 (项目名称)，以人民币 元作为报价，大写 万元。
申请人： (盖单位章)
年月日
1. 向顾客推销商品
Dear Sir: May 1, 20__
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
2. 提出询价
Dear Sir: Jun.1, 20__
We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
3. 迅速提供报价
Dear Sir: June 4, 20__
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
交易的契机
4. 如何讨价还价
Dear Sir: June 8, 20__
We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
欢迎加入外贸交流QQ群：
5-1 同意进口商的还价
Dear Sirs: June 12, 20__
Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.
Sincerely
5-2 拒绝进口商的还价
Dear Sirs: June 12, 20__
Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.
Truly
6. 正式提出订单
Dear Sir: June 15, 20__
We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.
Truly
7. 确认订单
Dear Sir: June 20, 20__
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.
Sincerely
8. 请求开立信用证
Gentlemen: June 18, 20__
Thank you for your order No. 599. In order to e_ecute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of
the L/C we will pack and ship the order as requested.
Sincerely
9. 通知已开立信用证
Dear Sir: June 24, 20__
Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fa_ when the order has been e_ecuted.
Sincerely
10. 请求信用证延期
Dear Sir： Sep. 1, 20__
We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be e_pire before shipment. Therefore, please e_plain our situation to your customers and secure their consent to e_tend the L/C to Sept.30.
Sincerely
11. 同意更改信用证
Gentlemen: Sept. 5, 20__
We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to e_tend the L/C up to and including September 30. Please keep us abreast of any new development.
12. 抱怨发货迟延
Dear Sirs: Sept. 25, 20__
Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter. Yours faithfully
12a. 处理客户的抱怨
Gentlemen: Sept. 30, 20__
In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the ne_t day.
Truly
14-1 取消订货
Dear Sirs: Oct. 2, 20__
We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.
Sincerely
14-2 谅解迟运原因
Gentlemen: Oct. 2, 20__
We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.
Yours faithfully
交易的尾声
15. 货物损坏报告
Dear Sirs: Oct. 4, 20__
Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)
As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.
Sincerely
16-1. 拒绝承担损坏责任
Dear Sirs: Oct. 8, 20__
Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.
Sincerely
16-2. 承担赔偿责任
Gentlemen: Oct. 8, 20__
As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately. Sincerely
交易花絮
17. 催要逾期货款
Dear Sirs: Nov. 30, 20__
It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.
Sincerely
18. 付清逾期货款
Dear Sirs: Oct. 3, 20__
We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.
Sincerely
19. 外贸英语函电范文：如何处理货损投诉函电范文
Dear Mr. King:
We have received your letter of 16th.April , informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.
Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully.
We are convinced that the present damage was due to e_traordinary circumstances under which they were transported to you. We are therefore not responsible for the damage, but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us ,to which we hope you will agree.
外贸函电范文：如何处理货损投诉函电范文
亲爱的金先生：
我们已经收到您4月16日的来信。信中说到我们所发货给您的缝纫机破损情况是由于我们的包装问题所引起的。
一收到您的来信，我就对这一事件高度重视，仔细研究了您的检验员所提供的报告。
我们确信货物现在所受的损坏是因为在运送过程中某些特殊环境所引起的。因此我们并没有责任来承担这次损失。但是我们认为让您单独承担这次货损对您来说是非常不公平的。因此我们建议这次损失由我们双方分摊。希望您能同意。
20 May 20__
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May referring to your order no.252. We are glad to hear that the consignment was delivered promptly.
We regret, however, that case no.46 did not contain the goods you ordered.
We have investigated the matter and find that we did make a mistake in putting the order together.
We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.
Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.
We apologize for the inconvenience caused by our error.
Yours faithfully,
Tony Smith
Chief Seller
------------------------------------------------------------
——先生:
多谢五月二十日有关第252号定单的来信。得悉货物及时运抵，感到高兴。
有关第46号箱错运货物一事，在此向贵公司致歉。经调查，发现装运时误将货物同放，所以有此错失。
该缺货已安排即时发运，有关文件准备好后会立即寄出。
错运的货物烦请代存，本公司已知会代理商，不日将与贵公司联络。
因此失误而引致任何不便，本公司深感歉意。
销售部主任
托尼.斯密思谨上
20__年_月_日
尊敬的_______公司：
我所在法律服务市场，特别是在房地产法律服务市场有着独特优势秉持一贯的敬业精神，在专业化分工的基础上，依靠集体的智慧和力量，通过一体化的运作机制，为客户提供高质量的法律服务。 幸闻贵司准备聘请常年法律顾问。鉴于此，我所就贵司所需常年法律顾问服务，并本着长期合作、共同发展的理念，特向贵司提供我所如下的常年法律顾问报价：
常年法律顾问费为万元/年;法律服务期限≥1年。 注：以上报价不包含律师驻场费、诉讼及仲裁代理费、在北京市行政区域之外提供服务所发生费用。法律顾问费应在顾问合同签署后10个工作日内一次性支付。
以上为我所就竞聘贵司常年法律顾问之报价，我所诚望该报价能够满足贵司要求，如有疑问请致电我所，热切期盼贵司的回复，并诚邀贵司领导到我所实地考察。
联系人：
联系电话：
附：《常年法律顾问合同》样本
敬祝
商祺!
______________事务所
年 月 日