Dear Ms. Jones,
On behalf of ABC Office Equipment, I ext our sincerest apologies for the bad experience you had with our sales associate, James. I understand that James made unprofessional remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson.
At ABC, it’s our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I’ve been training. I take full responsibility for his behavior. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service.
I’m grateful that you brought this issue to my attention and I ask your forgiveness. We’d love to earn your business. I’ve included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon!
Kind regards,
Jennifer Smith Equipment Sales Manager
dear charlie:
kindly excuse me for my not being able to see you off at the airport this saturday as i have promised. a major business partner of our company will be attending an important conference in xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. i have just been informed of this plan and am happy about the decision—this is an opportunity to both display and enhance my abilities, so i am afraid i cannot be present at the airport.
pursuing study overseas is an essential step in the accomplishment of your dream.
Dear charlie，
Kindly excuse me for my not being able to see you off at the airport this saturday as i have promised. a major business partner of our company will be attending an important conference in xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. i have just been informed of this plan and am happy about the decision—this is an opportunity to both display and enhance my abilities, so i am afraid i cannot be present at the airport.
Pursuing study overseas is an essential step in the accomplishment of your dream.
Dear kate，
Excuse me for my long delaying in returning to you your “robinson crusoe” which i read through with great interest.
I had finished reading the book and was about to return it when my cousin came to see me. never having seen the book, she was so interested in it that i had to retain it longer. however, i hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner. thanking you again for the loan.
Yours sincerely,
Dear Ms Winston,
亲爱的温斯顿女士：
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.
我的目的是向您表示诚挚的歉意，对于您在上个月安装互联网高速服务时可能遇到的任何不便。
I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.
我刚从这个假期回来，发现你的文件在我的篮子里。我一看你的案子，就知道你的JAU了。第二十要求改变服务的方式不知怎么地从裂缝中溜走了。我能给出的唯一可能的解释是，我们最近发生了一些关键的员工变动，这可能导致您的信被忽略。
Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.
因此，我已指示我们的安装小组在本周末之前与您联系，以便为您安排一个方便的时间，以便他们能够去您家安装您的新路由器，并对您的软件进行必要的调整。
Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.
由于这次的严重疏忽，作为我们对您作为我们的客户的感谢的证明，我们将免费为您提供头三个月的高速服务。因此，您的帐户将不会计费到今年六月。
Ms. Winston, let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
温斯顿女士，让我向你保证，在你的情况下发生的事情不典型的CableNet的客户服务水平。我们将继续致力于为您和我们所有的客户提供最高的服务标准。
If you have any questions please don't hesitate to call me.
如果你有任何问题，请不要犹豫，123456点钟打电话给我。
Yours in service
您的服务
Tony
托尼
Dear Sarah,
I am terribly sorry to tell you that I am unable to attend your birthday party next Thursday evening. That is owing to(因为) the fact that (同位语从句)my younger brother suddenly fell ill and was taken to a hospital this morning. I have to go there immediately and take care of him. As told by the doctor in charge, it will take around five days for him to recover and I have asked my boss for a leave.
I really regret that I cannot go to celebrate your birthday personally and would miss the perfect chance of enjoying myself with all our old friends. I have chosen a small gift for you and will send it to you tomorrow to show my best wishes. Besides, please give my regards to our friends when you meet them at the party.
Cordially, (sincerely)
Li Hua
Dear ,
Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and informations to you once available. Pls dont hesitate to contact with us if you have any doubt, tks.
Best regards.
Yours,
亲爱的汤姆，
我。很抱歉我不能。我答应过你，下周末我不会和你一起去北京旅行。我。我写信告诉你原因。(题目)
就在刚才，去年出国深造的表哥李明通知我，下周六上午回来。
他让我去机场接他和他的父母。
如你所知，我们没有。大约一年没见面了，所以我。我必须首先帮助他。
我真的希望你能接受我的道歉，理解我。
如果你允许我安排另一个时间带你参观北京的一些名胜，我将不胜感激。
祝你周末愉快！
你的，
李明
Dear Mary,
I am very much looking forward to your visit to my city. Just think: after all these years of writing to each other, we will finally have the chance to meet! However, I regret to inform you that I will not be able to meet you at the airport as soon as you arrive.
The reason is that your flight will arrive early in the morning, and the quickest I can get to the airport will be about an hour after you land. Please wait for me in the arrival lounge. You should be able to have breakfast there while you wait.
By the way, as we have never met I must tell you how to recognize me: I am medium height and have a small mustache. In addition, I will be carrying a copy of the morning newspaper tucked under my left arm.
Looking forward to out first meeting.
Yours sincerely,
Harry
dear martin,
i am looking forward to your visit. just think, after all these years of writing to each other, we will finally have the chance to meet! however, i am sorry that i will not be able to meet you at the airport as soon as you arrive.
the reason is that your flight will arrive early in the morning, and the earliest i can get to the airport will be about an hour after you land. please wait for me in the arrival lounge. you should be able to have breakfast there while you wait.
by the way, as we have never met i must tell you how to recognize me. i am of medium height and have a small moustache. in addition, i will be carrying a copy of the morning newspaper tucked under my left arm.
looking forward to our meeting.
yours sincerely,
li ming
Dear Sir or Madam,I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.
Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.
I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.
I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.
Sincerely yours,
Dear Jane,
I am excessively sorry to tell you that I won’t be able to come this afternoon because I have to go to the airport at 2:00 p.m. to meet an overseas visitor Australia.
I really have kept our date in my mind all these days. However, I received my boss’e-mail this morning, and he asked me to go to the airport to meet one of his fris abroad. It’s sudden and urgent and I must go.
I’m sorry for any inconvenience caused. Please forgive me. Would you please ring me up to make another time? We may meet again and I hope to see you soon.
Sincerely，
Li Ming
Hello, this may not be the first time I have written to you. But I think it's the first time to write an apology letter. In fact, now I have a lot of things to think about, you say, however, these words, and I am embarrassed to speak in person, or on the phone, so I think, or again in this way, say my heart.
In fact, there is nothing special, just thank you for giving me everything, I think I have you in my life, really make me very happy, very happy, very happy. Well, I've said so much about the point today. Actually, I want to say "sorry" to you. I think you also know why, just because you called yesterday. After I finished the phone yesterday, I felt very sorry and regretted my attitude. My mood will certainly affect your mood. So, I hope you'll forgive me. Say "I'm sorry" again.
In my eyes, you are the best parents in the world. Everything you've done for me is so perfect, so perfect. You can be one of TOP's parents. However, such good parents make them feel bad because their children are in a bad mood for the moment. I feel particularly ashamed and ashamed.
Last night I had a dream and dreamt that my father would come to see me. I can just return home. But our ticket wasn't the same day. I came home before my father. Then we went to the airport when I was boarding, a customs man put away what Dad said, visa issues, go and do not let me accompany. Then I put the ticket change to see what was going on. I've been waiting outside for a long time and haven't heard from me. I'll call him. He said he was already done, and that there was nothing but a routine check. I asked him why he hadn't told me earlier, and he said he was mad at me because I made him feel bad, so he didn't tell me.
You've been with me for 20 years now, you've given me a lot of fun and a good time. When I grow up, you grow old. In spite of this, you are always young in my heart. Glad to have your parents, thousands of words can not express my gratitude and thanks.
Finally, let you say sorry again. I know you won't be angry with me, or something else. But I must say these three words. There are four words to say to you: "I love you."!
你们好!这也许不是我第一次给你们写信了。但是，道歉信我想还是第一次写吧。其实现在的我有很多话想好你们说，然而，这些话又是我不好意思当面讲或者是在电话里讲的，所以，我想想还是再次以这种方式来说说我的心里话。
其实，也没有什么特别的事情，无非就是谢谢你们给予我的一切，我觉得我的生活里有你们真的让我很开心，很快乐，很幸福。好了，说了这么多，要说到今天的重点了，其实我想和你们说一句对不起!!我想你们也知道为什么，就是因为昨天打电话的事情。昨天打完电话之后，我觉得很后悔，后悔自己的态度。我的心情也肯定影响到了你们的心情。所以，希望你们原谅我。再次说一声对不起。
在我眼里，你们是世界上最好的父母。你们为我所做的一切都是那么的无可挑剔，那么完美无瑕。你们可以说是TOP父母之一。然而，这么好的父母却因为他们的孩子的一时心情不好，让他们也因此而心情不好。我觉得特别的惭愧和羞愧。
昨天晚上做了一个梦，梦到老爸来这边看我。刚好我也可以回国。但是我们的机票不是同一天，我比老爸先回国。然后我们一起到了机场，在我登机的时候，一个海关的人把老爸叫走，说什么签证有问题，就走了并且不让我陪。后来我就把机票改签先看看到底怎么回事。我在外面等了很久，一直没有音讯。我就给他打电话。他说其实他早就完事了，也没有什么事情，只是一些例行检查。我问他为什么不在早点告诉我，他说因为我让他心情不好，生我气了所以不告诉我。
你们陪伴我左右已经20个年头了!你们给了我很多的快乐和幸福的时光。我长大了，你们却老了。尽管这样，你们在我心里永远年轻。很庆幸能有你们这么的父母，千言万语也道不尽我的感激和感谢。
最后，再次让你们说一声对不起!我知道你们不会生我气，后或者是其他的什么。但是我一定要说出这三个字。还有四个字要和你们说，：我爱你们!
Dear Mr. Yu,
I just read an advertisement in job-hunting website about recruiting some positions of your company. I would like to apply for a position as a software engineer.
I understand it is essential to master a solid foundation for computer science. My professional skills, as described in the enclosed resume, are well suited to your requirement. I am a recent graduate of Peking University with a bachelor degree in Computer Science. In addition to having taken a broad range of courses, I served as an intern at a company where I have attained a fair knowledge and experience.
I will be happy to meet with you at your convenience and discuss how my education and experience match. Thank you for your consideration.
Yours sincerely,
Li Ming
Dear Bob,
I am writing to express my apology to you. Several days ago, I borrowed your music CD when I lived in your house. Unfortunately, after I came back from Canada, I found it in my luggage. I was in such a hurry that I forgot to return it to you 。I will send it to you by post or express as soon.
Sincerely yours,
Alice
Dear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised.
A major business partner of pany pany him there to negotiate about a neplishment of your dream.Hoe to your office during your office hour on Monday to discuss this possibility e to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand.
Sincerely yours,
Dear Miss Morgan:
I am very sorry that I won’t be able to attend the lecture on American history tomorrow afternoon. I’m writing to tell you the reason for it.
My uncle is returning home from France, and I have promised to meet him at the airport at 3:30 tomorrow afternoon. You know I’m always as good as my word.
I am very interested in American society and history. I wonder if it is possible for the talk to be recorded, and if so, could I borrow the tape? It would mean a great deal to me to listen to the tape and learn what is covered in the talk. I sincerely hope you can understand me and accept my again, I am sorry for any inconcenience caused.
亲爱的西姆斯先生:
对不起，我侄子把你的杯子打碎了。我已经告诉他不要在隔壁房间前面踢足球。虽然他没听，但我还是会警告他。
我会赔偿你的损失，并从他的口袋里扣钱，警告他不要再犯同样的错误！最后，我再次向你表示对他的歉意！
希望会给你带来麻烦！
打碎你的杯子，伙计
I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.
On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.
I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.
Yours faithfully
尊敬的先生/小姐，
昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我非常抱歉。
认识到我们的疏忽给你造成的不便，我们将竭尽全力避免再耽搁。我已指示这项工作优先做并让工程人员加班。这样安排会于下周完成安装。
Dear David,
I am truly sorry that I cannot attend the project meeting to be held on next Tuesday afternoon.
The reason is that I am going to take a business to Shanghai by plane that day, so I will be unavailable for the meeting. However, considering the importance of the meeting, I will be grateful if you could(删除) send me a brief record of the project progress by E-mail. I will check(用词不当) the record and send my feedback to you.
Once again, I am sorry for any inconvenience caused. Hope you can accept my apologies and understand my situation.
Yours sincerely,
Li Ming
Dear sir or madam
i’m orrow to show my best wishes. Besides, please give my regards to our friends when you meet them at the party.
Cordially,
Li Ming
亲爱的大卫，
我写这封信是为了对你丢失借给我的书表示诚挚的歉意。非常感谢你借给我。为了尽快还给你，我昨天把它带到图书馆了。我离开前还在图书馆借了一些其他的书。不幸的是，当我到达我的宿舍时，我找不到你的书。我搜遍了我所有的宿舍，还有从宿舍到图书馆的路。第二天我也找了图书馆。然而，我找不到你的书。很抱歉，我不能像以前承诺的那样按时还给你。但是我以后会给你买新的。希望你能接受我的道歉。
我写这封信是为了对丢失你借给我的书表示诚挚的歉意。我很感激你借给我这本书。为了尽快把书还给你，我昨天把它带到图书馆了。我离开图书馆之前还借了一些图书馆的书。可惜回到宿舍发现你的书不见了。我搜了宿舍，还有从宿舍到图书馆的路。第二天我也去了图书馆。但是，我会死，找不到你的书。很抱歉，我不能遵守我的诺言，按时把书还给你。但是我以后会给你买一个新的。我希望你能接受我的道歉。
你真诚的，
李雷
Dear Mr Minister:
On behalf of the United States Government, I now outline steps to resolve this issue.
Both President Bush and Secretary of State Powell have expressed their sincere regret over your missing pilot and aircraft. Please convey to the Chinese people and to the family of pilot Wang Wei that we are very sorry for their loss. Although the full picture of what transpired is still unclear, according to our information, our severely crippled aircraft made an emergency landing after following international emergency procedures. We are very sorry the entering of Chinas airspace and the landing did not have verbal clearance, but very pleased the crew landed safely.
We appreciate Chinas efforts to see to the well-being of our crew. In view of the tragic incident and based on my discussions with your representatives, we have agreed to the following actions:
Both sides agree to hold a meeting to discuss the incident. My government understands and expects that our air crew will be permitted to depart China as soon as possible.
The meeting would be April 18,.
The meeting agenda would include discussions of the causes of the incident, possible recommendations whereby such collisions could be avoided in the future, development of a plan for prompt return of the EP-3 aircraft, and other related issues. We acknowledge your governments intention to raise U.S. reconnaissance missions near China in the meeting.
Dear Mr Smith:
I am so sorry about that I didnt visit you yesterday.
I am expectting you can forgive me .
Yesterday, my friend LiHong got a bad cold , and nobody can take care of her .So I have to look after her and not have time to meet you .But i belive you can make sense of me .
Because I am losed a important appointment ,I feel very sad.
Can we have another meet ? I want to study from you very much.
Looking forward to hearing from you.
Dear Selma,
i am writing this letter to express my apology that .i feel terribly sorry about this. once again, i am very sorry for any inconvenience caused. i will be really appreciated if you can accept my apologies and understand my situation.
yours sincerely
Dear Prof. Patent:
I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago. For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctor’s note.
I would be very much obliged if you could grant me another week for the task, as my health is turning better.
Hope you can understand my situation and accept my apology.
亲爱的张:
我很抱歉地告诉你，我昨天晚上不能参加你的生日聚会。那是因为我的老朋友没有告诉我确切的时间就来我家了。我不得不在整个晚上用我的热情招待那些朋友，我将在接下来的两天里继续招待他们。
我真的很遗憾没有亲自去庆祝你的生日，错过了一个和我们善良的同事一起享受生活的好机会。我昨天给你准备了一份漂亮的礼物，今天下午将送给你，以表达我最美好的生日祝福。另外，我相信你会理解我的。
此致
敬礼！
20xx年x月x日
Dear Bob:
I am writing to express my apology to you. Several days ago, I borrowed your music CD when I lived in your house. Unfortunately, after I came back from Canada, I found it in my luggage. I was in such a hurry that I forgot to return it to you .I will send it to you by post or express as soon Sincerely yours,
end our maintainers to go to your home for maintain services next Monday .
Best regards!
Dear tom,How is everything going with you? I'm terribly sorry that I'm not able to go to your birthday party this saturday afternoon. I’m in beijing now because my mother is seriously ill and will have an operation here. She is in bad need of my care these days, so I'm staying here to take care of her in the hospital. I wish you a happy birthday and hope everything will go well with the party. By the way, I have sent you the latest cd of zhang jie. I hope you'll like this birthday i?m looking forward to seeing you soon.
Yours,Wang Tao
Dear,
I am writing this letter to express my apology that eally appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
20xx年xx月r日
亲爱的弗兰克:
我非常抱歉地告诉你，我把你上周好心借给我的那本珍贵的书弄丢了。我每天都读，打算下个月读完。昨晚当我来到我的房间时，它不见了。我会努力尽快恢复。如果我找不到它，我会给你买一本新书。
但恐怕它永远无法取代旧的。旧书如老友。一旦失去，就永远无法替代。它们与珍贵的联想联系在一起，而新的联想是永远不会有的。对于这种无法挽回的损失，我应该受到责备。我对我的东西太粗心了。这是给我的一个警示，以后要多加小心。
你的真心
汤姆