20xx年春运工作期间，针对此期间航班密度大，旅客流量大的特点，机场公司地面服务部旅客服务科的所有员工以“首问责任，主动服务”为宗旨，根据旅客的不同需求，为旅客提供了优质、贴心的服务。
问询处作为机场的文明窗口，展现了良好的“党员示范岗”形象，1月29日-31日，连续三天都收到热情洋溢的旅客表扬信。她们用热情、主动的服务态度、用换位思考的服务精神，赢得了广大旅客的赞赏与肯定。
此外，地面服务部还响应省文明办的号召，在候机楼组织开展关爱农民工服务活动，唱响“传递无锡爱，情满回乡路”这一口号，关注农民工，关爱返乡人，让农民工兄弟春运返乡的辛苦旅程，变成实实在在的舒心之旅、温暖之旅。
亲爱的先生或女士，
我写这封信想对我在你们机场得到慷慨的帮助表达我由衷的感谢。
事情发生在上周我在香港旅游的时候。我从机场出发时，发现放在行李车上的手提包丢失了。我感到非常失望，前往地勤人员求助。
他们非常乐意帮助，办事有效率，不到20分钟，他们就找到了我丢失手提包。手提包中装有非常重要的文件和一些贵重物品，手提包丢失可能会对我的业务造成重大损失。
因此，我非常感谢你们的工作人员，赞赏他们对工作认真的态度以及对旅客的热心。
请转达我对他们最好的问候。
此致
敬礼
20xx年XX月XX日
Dear Sir and Madam,
I am writing to express my sincerest gratitude for the generous help I received in your air port. It happened last week when I was traveling in Hong Kong. On my departure from the airport, I found I had lost onehandbag in the luggage cart. I was very upset and went to the groundcrew for assistance. And they were very helpful and efficient. In less than 20 minutes they found the lost handbag for me.
I had very important documents and some stuff of big value in the bag,so the loss of it might have resulted in great damage to my business.
So I feel very grateful to your work staff and I really appreciate their serious attitude toward work and their warm-heartedness toward travelers.
Please convey my best regard to them.
Sincerely yours,
Li Ming.